top of page

Refund Policy

🔁 Return & Refund Policy – BN Ayurveda Sansthan Private Limited

At BN Ayurveda Sansthan Private Limited, we value your trust and aim to ensure a fair and transparent shopping experience. This Return & Refund Policy is governed in accordance with the provisions of applicable Indian Consumer Protection Laws, including the Consumer Protection Act, 2019.

By placing an order with us, you agree to the terms below.

✅ 1. Return Eligibility

We accept returns and exchanges under the following conditions:

  • The product received is damaged, leaking, defective, or incorrect

  • The return request is raised within 15 calendar days of delivery

  • The product is unused, unopened, and returned in its original condition and packaging

  • The customer provides photo/video proof of the issue for verification

❌ 2. Non-Returnable Items

In accordance with hygiene standards and applicable laws, returns will not be accepted in the following cases:

  • Opened, used, or tampered products

  • Return requests made after the return window (15 days)

  • Items purchased during promotions or discount offers (unless damaged)

  • Issues due to improper storage or handling by the customer

🔄 3. Replacement Policy

If the product is eligible for return:

  • We will either replace the item, or

  • Offer a refund or store credit, based on customer preference and product availability

💳 4. Refund Process

Approved refunds will be processed as follows:

  • For prepaid orders: Refunded to the original payment method within 5–7 business days

  • For COD orders: Refund issued via bank transfer (customer must share valid bank details)

🚚 5. Return Shipping

  • If the return is due to our error (wrong or defective product), pickup will be arranged by us at no cost

  • If return is initiated for any other reason, the customer may be required to bear return shipping charges

📩 6. How to Request a Return

To raise a return or refund request, contact our support team at:
📧 support@bnayurveda.com
📞 +91-8171284646

Include your:

  • Order ID

  • Registered phone/email

  • Reason for return

  • Supporting photo/video evidence

⚖️ 7. Compliance with Indian Consumer Law

This policy has been designed in accordance with the applicable provisions of the Consumer Protection Act, 2019, and relevant rules notified by the Government of India.
We are committed to resolving customer grievances fairly, ethically, and within the framework of consumer rights.

📌 8. Right to Refuse Returns

BN Ayurveda Sansthan Private Limited reserves the right to approve or deny any return/refund request based on internal verification and policy conditions.
We shall not be liable for product reactions, dissatisfaction due to personal expectations, or misuse of the products.

📅 9. Policy Updates

We may revise this policy periodically. The most recent version will always be available on our website. Continued use of the site implies your acceptance of the latest policy.

📬 Contact Us

BN Ayurveda Sansthan Private Limited
📧 support@bnayurveda.com
📞 +91-8171284646
📍 Flat 103, Khasra No. 2-A 2-B, Nehru Enclave, Charmoli, Agra, Uttar Pradesh, India – 282001

bottom of page