🚚 Shipping Policy – BN Ayurveda Sansthan Private Limited
At BN Ayurveda Sansthan Private Limited, we are committed to delivering your Ayurvedic and Herbal wellness products safely, promptly, and reliably across India. This Shipping Policy outlines how and when your orders will be shipped.
By placing an order with us, you agree to the terms outlined below.
📦 1. Shipping Coverage
We currently deliver across India, including all major cities, towns, and serviceable PIN codes through our authorized logistics and courier partners.
⏱️ 2. Order Processing Time
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All orders are processed within 1–2 business days from the date of successful payment confirmation (excluding Sundays and public holidays).
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Once processed, orders are dispatched via reliable courier partners with tracking details shared by SMS/email.
🕒 3. Estimated Delivery Time
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Metro Cities: 3–5 business days
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Tier-2 & Tier-3 Cities: 5–7 business days
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Remote/Interior Areas: 7–10 business days
Please note: Delivery timelines are indicative and may vary due to courier availability, weather, or unforeseen logistic delays.
💳 4. Cash on Delivery (COD)
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COD is available on eligible orders based on delivery location and courier serviceability.
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An additional COD handling fee may be applicable and will be displayed at checkout.
📮 5. Shipping Charges
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Shipping charges, if applicable, will be clearly mentioned at checkout before placing the order.
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Orders above a certain value may qualify for free shipping, as per current promotions.
🧾 6. Order Tracking
Once shipped, a tracking ID will be shared via SMS/email. Customers can track their shipment status directly on the courier partner’s website or by contacting our support team.
❗ 7. Delays or Non-Delivery
While we strive to deliver all orders promptly, we shall not be held responsible for delays due to:
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Natural calamities or political disturbances
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Incorrect or incomplete delivery addresses provided by the customer
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Unavailability of the customer at the delivery location
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Courier service interruptions or limitations in remote areas
In such cases, our team will make reasonable efforts to contact you and attempt redelivery or resolution.
🔄 8. Undelivered or Returned Orders
If an order is returned to us due to customer unavailability, refusal to accept, or incorrect address:
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We may deduct applicable shipping charges before initiating a refund (for prepaid orders)
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COD orders may be blocked for future delivery if found to be suspicious or repeatedly refused
✉️ 9. Support & Queries
For any issues related to shipping, delay, or tracking, please contact our support team:
📧 support@bnayurveda.com
📞 +91-8171284646
Kindly provide your order number and registered contact details for quick assistance.
⚖️ 10. Legal Compliance
Our shipping policy complies with applicable rules under the Consumer Protection (E-Commerce) Rules, 2020, and other relevant laws of India. We ensure all goods are shipped responsibly, with proper billing and packaging practices.